NG follows a standard protocol for formal communication with clients.
This is a loosely defined protocol that can be re-defined at a
project level and thereby varies from project to project. As per
the ISO 9001 certification, NG has predefined set of communication
templates.
- All communication with clients will be through
- Email
- Instant messenger
- Teleconference
- eFax
- A client will informed of all important contact details of
the project team
- Any form of communication with a client will be followed up
with a minutes of meeting duly prepared, listing out all actionable
points discussed
Communication
type |
Responsibility |
Medium |
Periodicity |
Project plan |
NG |
e-mail (MS Project plan) |
At the beginning of a project
See sample plan |
Status reports |
NG |
e-mail (MS Project or Microsoft
Excel) |
Weekly / bi-weekly |
Project progress |
NG |
e-mail / teleconference |
Weekly / bi-weekly |
Phase sign-off’s |
Client |
e-mail / e-fax |
Phase-wise |
Client satisfaction |
NG |
e-mail / teleconference |
At the completion of project |
|
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