Universally accessible and easy to use, NG’s Issue Management System is an effective Corrective / Preventive Action System. It is an intelligent system that automates and tracks related activities from issuing, correcting and completing of assigned tasks and issues, providing in-depth measurable results at all times.

IMS features empowers clients to:

• Assign issues based on a particular project / module and sub-module
• Assign recurring issues and set frequencies
• Set severity and priority levels for each issue
• View all issues unattended, attended, updated and completed for a particular time frame
• View all information at a glance (issues set by clients / issues requiring client attention)
• Receive all new, pending and updated information by email
• Sort status of issues by project or user
• Set timely reminders for tasks

Personalization:

• Set quick links for easy access
• Select personal themes from a predefined UI list
• Add custom issues (frequently used issues) specifying issue name, project name and/or module name and/or assigned to person.
• Set Time Zone to local time so as to receive / send accurate information irrespective of time zone
• Set frequency of receiving status reports and notifications